CRM

What is SAP CRM?

CRM stands for Customer Relationship Management and is a set of methodologies and tools that helps to manage customer relationship in an organized way.
 

Course Duration: Around 40 hours Training + Assignments + Real-time Scenarios - 5-8 weeks                

Training Materials: All attendees will receive,

  • Video recording of every session
  • Notes and study material for examples covered.

Pre-Requisites:

  • Basic Computer Skills and knowledge of IT.

Training Format:

This course is delivered as a highly interactive session, with extensive live examples. This course is Live Instructor led Online training delivered using Cisco Webex Meeting center Web and Audio Conferencing tool.

SAP CRM FUNCTIONAL

·         Introduction to SAP CRM

·         ASAP Methodology

MASTER DATA

·         Organizational Management

·         Territory Management

·         Business Partners

·         Products

MARKETING

·         Marketing Planning & Campaign Management

·         Marketing Calendar

·         BP Segmentation ( Info Set, Attribute List, BW Query)

·         Mail Forms

·         ELM ( External List Management)

·         Campaign Execution

·         Lead Management

·         Survey Management

·         Product Proposal

SALES PROCESS

·         Opportunity Management

·         Business Activity / Tasks

·         Quotation Management

·         Sales Order Management /Contract Management

SERVICES

·         Installed Base Management

·         Service Agreements

·         Service Contracts

·         Service Order Management

·         Complaints and Returns

·         In house repair

·         Warranty Claims

MIDDLEWARE

·         Solution Overview

·         Data Exchange with R/3 Part 1

·         Data Exchange with R/3 Part 2

·         Middleware Operations

WEB UI

·         Business Roles

·         Navigation Bar Profile

WORK CENTER WORK CENTER GROUPS LOGICAL LINKS

·         Layout Profile

·         PFCG Role

BASIC FUNCTIONS

·         Partner determination Procedure

·         Text determination Procedure

·         Status Profile

·         Subject Profile

·         Org Data Determination

·         Incompleteness Procedure

·         Action Profiles

·         Pricing

·         Transaction Processing

·         Item Category

·         Item Category Determination

·         Date Management

 

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